Privacy Policy

This Privacy Policy ("Policy") describes how 7sz ("7sz", "we", "us", "our") collects, uses, stores, and shares personal information obtained from users ("you", "User", "Player") who access or interact with the 7sz Platform at https://7sz.org, including all related games, betting services, mobile interfaces, and customer support channels (collectively, the "Platform"). By registering an account or using the Platform in any way, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

1. Introduction

7sz is committed to protecting the privacy and security of all its players, whether they are placing bets on a Pakistan Super League match from Lahore, enjoying live casino tables from Karachi, or spinning slots from anywhere in Pakistan. This Policy sets out a transparent, comprehensive account of our data practices in plain language, so you always know where you stand with 7sz.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 7sz. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Who We Are

7sz is an internationally licensed online gaming and sports betting platform. Our Platform serves English-speaking users in Pakistan and is operated in compliance with the requirements of the jurisdiction in which our gaming licence is held. For data-related enquiries, the responsible entity is 7sz, contactable at [email protected].

3. Data We Collect

7sz collects personal data in several categories. The following table provides a clear overview of the types of information we may hold about you:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless directly relevant to a responsible gaming request (e.g., a self-exclusion due to a gambling disorder declaration).

4. How We Collect Data

7sz collects personal data through the following channels:

4.1 Direct Collection

You provide data directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion. This is the primary source of identity and contact data held by 7sz.

4.2 Automated Collection

When you use the Platform, our systems automatically collect technical and usage data. This includes your IP address, device identifiers, browser configuration, and interaction logs. This data is collected through cookies, web beacons, and similar tracking technologies described in Section 8.

4.3 Third-Party Sources

In certain circumstances, 7sz may receive data about you from third-party sources including payment processors (such as JazzCash and EasyPaisa), identity verification service providers, fraud prevention agencies, and our licensed game providers. Data obtained from these sources is used only for the purposes stated in this Policy.

5. Why We Use Your Data

7sz processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your 7sz account, including identity verification and KYC compliance.
• Service Delivery: To provide access to casino games, sports betting, poker, slots, and all other features of the 7sz Platform.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, and other supported payment methods.
• Regulatory Compliance: To meet our obligations under our international gaming licence, including AML checks, player verification, and financial reporting.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited activities.
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance to players across Pakistan.
• Responsible Gaming: To monitor gaming behaviour, implement player-requested limits, manage self-exclusion requests, and comply with responsible gaming obligations.
• Platform Improvement: To analyse usage patterns, test new features, and improve the overall experience for 7sz players.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about 7sz — only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.

6. Legal Basis for Processing

7sz processes your personal data only where a valid legal basis exists. The applicable bases under internationally recognised data protection frameworks are as follows:

• Contractual Necessity: Processing required to provide you with the 7sz Platform and fulfil our obligations under the Terms & Conditions — including account management, payments, and service delivery.
• Legal Obligation: Processing necessary to comply with AML legislation, KYC requirements, licensing conditions, and other applicable regulatory mandates.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, analytics, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7sz does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud screening, game provision, IT infrastructure, and customer support tooling. These providers are contractually bound to process your data only as instructed by 7sz and to maintain appropriate security standards.

7.2 Regulatory & Law Enforcement Authorities

7sz may disclose personal data to regulatory bodies, licensing authorities, financial intelligence units, or law enforcement agencies where required by law or where we are under a good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights of 7sz or third parties, or investigate suspected fraud or criminal activity.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving 7sz, your personal data may be transferred to the relevant successor entity, subject to that entity honouring the commitments set out in this Policy.

7.4 With Your Consent

We may share your data with other parties where you have given explicit, informed consent for that sharing to take place.

8. Cookies & Tracking Technologies

The 7sz Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and login state to provide a more consistent experience across sessions.
• Analytical Cookies: Collect anonymised or pseudonymised data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely for Platform improvement.
• Marketing Cookies: Used only with your consent to track interactions with promotional content and help us understand which offers are most relevant to you. These may be disabled through your cookie preferences at any time.

You may manage or withdraw your consent for non-essential cookies at any time through your browser settings or our on-site cookie preference panel. Note that disabling certain cookies may affect your experience on the 7sz Platform.

9. Data Retention

7sz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in line with AML and KYC regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under international AML standards.
• Communications & Support Records: Retained for up to three (3) years following the resolution of the relevant enquiry or dispute.
• Technical & Usage Logs: Retained for up to twelve (12) months, unless required for longer in connection with an ongoing security investigation.
• Marketing Consent Records: Retained for as long as your account remains active plus a reasonable period thereafter, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

10. Data Security

7sz implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7sz Platform.
• Encryption of sensitive data fields (including financial information) at rest within our database infrastructure.
• Role-based access controls ensuring that employee access to personal data is limited to what is strictly necessary for their role.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing data security incidents in a timely manner.
• Staff training on data protection obligations and information security best practices.

While 7sz takes every reasonable precaution to secure your data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect unauthorised access to your account, contact us immediately at [email protected].

11. Your Rights

Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by 7sz:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal and regulatory retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing a request to protect against unauthorised access to another person's data.

12. Children & Minors

The 7sz Platform is strictly for individuals aged 21 years or older. We do not knowingly collect, process, or store personal data relating to persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 7sz Platform using false information, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

13. Third-Party Services

The 7sz Platform integrates with third-party game providers, payment processors, and analytics services. While we take care to engage only reputable, contractually compliant partners, each third-party provider operates under its own privacy policy and terms. 7sz is not responsible for the privacy practices of third-party providers beyond the contractual obligations we impose on them as data processors.

Payment services such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are operated independently and are subject to their own privacy notices. We encourage you to review those notices if you have questions about how those providers handle your financial data in the course of processing transactions.

14. Changes to This Policy

7sz reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or in-platform notification.

Your continued use of the 7sz Platform following any such update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed about how 7sz protects your data.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way 7sz handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 through the in-platform chat widget
• Support Hours: 9 AM – 1 AM PKT

Our team is available around the clock and aims to respond to all data-related enquiries within 30 days. Players across Pakistan — from Karachi and Lahore to Islamabad and beyond — can reach us at any time through our live chat service.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority or regulatory body in the jurisdiction in which 7sz holds its gaming licence.